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<p>lululemon makes technical gear for running, training, yoga, and any time you're on the move. Our innovative products help you feel your best so you can perform your best - and look great too.</p>

Community Specialist

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities of the Job

1. Collaborate with store leadership to bring Community strategy, through the pillars of community

foundations, and guest experience to life.

2. Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners,

lululemon Studio partner studios) to increase new guest acquisition and guest retention.

3. Engage with the local community to identify future Ambassador or partner opportunities and to

increase the store’s standing as a community hub.

4. Connect with guests on the floor to assess their unique needs, provide technical product education,

and incorporate omnichannel programs into a seamless end-to-end guest experience.

5. Attend, support, and/or host local and regional Community events.

6. Execute the product seeding strategy through community partners and Ambassadors.

7. Review community relevant business data and metrics to identify and share insights and

recommendations with store leadership regarding Community events, projects, or initiatives.

8. Contribute to a respectful and inclusive team environment by welcoming and celebrating differences

to ensure a supportive, productive, and fun experience for all team members.

                                    Job Requirements

Eligibility

• Must be at least 18 years old and legally authorized to work in the country in which the store is located

• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs

• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays

• In addition, during peak timeframes, special events, or other circumstances, the schedule may include

early mornings or late nights/overnights for some employees

Experience

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand

engagement or community building

Job Assets (i.e., nice to have; not required)

• Education: High school diploma/GED/equivalent, or above

• Experience (not necessarily the focus of a role): building or maintaining relationships with clients,

groups, or partners; motivating team members to accomplish goals or activities

                                    What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

• Integrity: Behaves in an honest, fair, and ethical manner

• Connection and Partnership: Is able to build professional relationships with team members and

guests; develops partnerships within and across the company and community

• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure

completion in alignment with priorities

• Collaboration and Teamwork: Works productively with and supports others to achieve common

goals; seeks connections, partnerships, and diverse perspectives

• Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to

continually grow and develop

• Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively

support goals and initiatives

• Interactive Communication: Conveys information effectively and understands information shared

while interacting with others

                  Work Context (e.g., environment, interactions, physical)

• Work can occur in various locations and environments, including moving through the store with

bright lights and loud music, and at locations throughout the community

• Work involves building relationships with new people, strengthening community partnerships, and

participating in events related to fitness or movement

• Work is accomplished as part of a team, sometimes independently, and sometimes using a

computer or other technical devices

Community Specialist

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities of the Job:

                              Guest (i.e., Customer) Experience 

Interact with guests to ensure a great guest experience in a manner that values guests’ time.

Assess guests’ needs to provide customized, effective purchase and return solutions and support.

Provide technical product education by articulating the value and benefit of the product.

Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and

executing market-relevant omnichannel programs according to company standards.

Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.

Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for

guests.

Inform guests of local community programs. Plan and execute local, regional, and area driven Community

projects and initiatives (e.g., local run club, international day of yoga).

                                 Working with Others 

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Establish supportive and productive relationships with all team members.

Collaborate with team members to ensure optimal guest experience and support store operations.

                                    Operations 

Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

Use in-store technology to support store operations and provide positive guest experiences.

Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

EDUCATOR JOB INFORMATION

                                    What We Look For                      

Inclusion & Diversity:
	Creates/supports an inclusive environment that values/celebrates differences

Integrity/Honesty:
	Behaves in an honest, fair, and ethical manner

Guest Experience:
	Enjoys working and connecting with, understanding, and helping guests

Personal Responsibility:
	Accepts responsibility/accountability for actions; is dependable

Self-Awareness:
	Is aware of how words or actions may be perceived by or affect others

Collaboration and Teamwork:
	Works productively with others to achieve goals; seeks diverse perspectives

Enthusiasm:
	Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

                                    Job Requirements

Eligibility:
	Must be at least 18 years old and legally authorized to work in the country in which the store is located

Availability:
	Willing to work a flexible schedule. 

Other Willingness Requirements:
	Willing to move through a store for most of a shift to help guests and accomplish work
	
	Willing to work as part of a team and complete some work independently

Job Assets: (i.e., nice to have; not required)
	Education: High School or Secondary School diploma equivalent or above.

Applicants successful in progressing to an interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

To apply for Part-time Educator Positions Click HERE

To apply for Full-time Educator Positions Click HERE

Educator

Lululemon

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Transforming Your Porch for Fall: Decor and Style Tips

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